Real Escape Game Manager

Starting December 2016
35 hours/ week
Evenings – 4:00 – 10:30pm
Tuesdays – Saturdays


  • $32,000 per annum
  • 2 weeks paid vacation

The Real Escape Game Manager is someone who is passionate about interactive games, management systems and loves working with people. He or she is detail oriented and has strong organizational skills. The manager is a key player in creating a remarkable experience for our patrons. The manager’s primary responsibility is to make sure that each individual’s game experience is of the highest quality at all times. It’s important that we create an environment that feels exciting, so that the players are totally immersed in game play.


  • 2 + years managing a customer service oriented operation
  • Excellent communication and interpersonal skills
  • Phenomenal problem solving and organizational skills, with attention to detail
  • Passionate about immersive gaming
  • Efficient with Google Drive, Google Docs, Google Sheets, Microsoft Word, Microsoft Excel, Gmail, and Google Inbox

Key Responsibilities:

  • Manage and mentor all staff members operating the various games
  • Oversee all aspects of the operation of the Real Escape Game Series
  • Ensure the highest standard of customer service for all players
  • Maintain and repair any/all game pieces that break down
  • Fulfill stock requirements of both operating spaces
  • Schedule and run weekly meetings with staff
  • Manage staffing schedules and gaming schedules and payroll
  • Recruit and train new staff members
  • Oversee any additional game openings and Real Escape Game productions
  • Book and manage all private / corporate bookings
  • Support social media communication efforts (Facebook, Twitter)


  • Preparing and managing all aspects of staff schedule, along with any adjustments or necessary changes
  • Reporting to other teammates and staff in a daily, weekly, and monthly capacity
  • Recording and addressing all aspects of staff attendance and problem-solving/communicating issues
  • Attending all necessary meetings, both related to production, managerial, backend, and game-related – as deemed by management
  • Managing audit process for all staff as per their position
  • Supervising staff during work hours both backend and front of house, addressing issues that arise and problem-solving with team to come to appropriate solutions
  • Delegating tasks each shift to team members, along with outside contractors to complete task lists – as well as communicating progress on all delegated tasks to management
  • Using appropriate communication platforms to communicate with staff and customers
  • Training new staff in a variety of roles and protocols across games
  • Implementing systems of organization across teams, in production, backend, online, and through documentation
  • Submitting and managing documentation of expenses for all staff and individuals required
  • Maintaining a safe and clean staff space, game space, and office environment.


  • Addressing any issues with props and game pieces not working or not being game-ready
  • Adjusting game pieces and providing backups in case of emergency
  • Delegating outside sources for tasks outside expertise
  • Ensuring all tech is working properly
  • Maintaining all game documentation and staff protocol documentation
  • Assisting the setting up, resetting, and takedown of all experiences
  • Ordering necessary supplies for both the backend and front end portions of the game

Customer Service

  • Performing game introductions and assisting in outros
  • Managing customer entrance and check-in process
  • Recording player attendance
  • Processing on-site payments
  • Interacting with customers
  • Problem-solving issues / Customer complaints
  • Maintaining of integrity and intention of the game and audience experience.

These and other assigned duties in an evolving role.

If you’re interested in this position and meet the requirements, please send your resume/cv to